Refund policy

Return & Refund Policy

🛡️ Our 30-Day Money-Back Guarantee
Your satisfaction is our top priority. If you aren't completely in love with your purchase, we’ve got you covered. We offer a 30-day money-back guarantee, meaning you have 30 days after receiving your item to request a return and refund.

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How to Start a Return
We keep it simple. To start a return, just follow these steps:
1. Email us at *babysupportpillow@gmail.com* with your order number and the reason for your return.
2. Our team will send you the return shipping instructions and the address to send your package.
3. Drop it in the mail! 

*Note: Please contact us before sending your item back. Items sent back to us without first requesting a return cannot be accepted.*

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Return Conditions
To be eligible for a full refund, please ensure:
* The item is in the same condition that you received it (unworn or unused, with tags, and in its original packaging).
* You have the receipt or proof of purchase (your order confirmation email works perfectly).

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Damaged, Wrong, or Faulty Items
Please inspect your order as soon as it arrives. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at **babysupportpillow@gmail.com**. 

We will make it right instantly by sending out a Free Replacement or issuing a 100% refund, and we will cover any return shipping costs for damaged items.

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Refunds & Processing Time
Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed automatically back to your original payment method (Credit Card, PayPal, etc.). 

Processing Time: Most banks and credit card companies take 3–7 business days to post the refund to your account after we issue it.

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Got Questions? We’re Here to Help!
If you have any doubts or need help with a return, our customer support team is available to assist you.
Email: babysupportpillow@gmail.com